Request account deletion

Use this form to request deletion of your RideMesh account and the personal data we hold about you. This is the same process available in the app under Profile → Privacy → Request account deletion.

Requests are reviewed by our team — we do not delete accounts instantly. After you submit, we may email you to confirm your identity before completing the deletion. See our Privacy Policy for how we handle your data.

What gets deleted

• Your account profile (name, email, phone, password) and identity/verification records
• Your commute journeys, saved routes, and registered vehicles
• Your trip history, matches, and trust-score events
• Your chat messages with other RideMesh users and your emergency contacts
• Your subscription and access-plan purchase records (subject to the retention note below)

What we may retain

We may retain limited billing/transaction records where required by law or for legitimate accounting purposes, and anonymized usage data that can no longer be linked back to you. Data still held in encrypted backups is purged on our normal backup rotation schedule, which can take up to an additional 90 days after your account data is deleted.

Timeline

We aim to complete approved deletions within 90 days. Your account stays active until a request is approved. You will receive an email confirmation once your account and data have been deleted.